By: Josh Hansen
Community Support Facilitator
Over the past three years, I've seen a lot of turnover in this line of work. Perhaps this is because new supporters
idealize the experience, expecting Kodak moments and profound breakthroughs. Maybe they believe that doing
this will make them a better person - not realizing the challenges involved.
Not that these things aren't true or don't happen, but I believe that you have to be very clear with yourself as to
why you do what you do - and have expectations not of results, but of your own ability to rise to the occasion,
no matter the situation.
I first became a supporter in September of '06, when it was just Creative Support and Lifeworks. There were
other jobs I could have been doing. I've done the restaurant thing, worked in retail, and had other unique
positions that make for some great stories, but nothing so far has given me the opportunity to make a direct
impact or positively influence another person's life - and therefore the world. This is the only position I've had
that addressed a very legitimate, human need.
No other group of people has such a blend of unique & misunderstood challenges to dreams that are so
tantalizingly within reach. Every day with them is an adventure, a challenge; an opportunity to see the world
in a new way. The invisible walls (or chasms) that our clients face every day are just as real and daunting as
any obstacle we face - though sometimes harder to imagine. Many times, the obstacle they face may have
nothing to do with their disability, but with painful memories that surface when different situations arise.
Some of the stories I've heard are heart wrenching. The more I learn about the kinds of storms my clients
have weathered, the more I begin to look at them almost like war veterans!
I have almost earned veteran status myself, now entering my fourth year with pretty much the same clients
that I've had from the beginning. My tools of survival have been of course compassion, empathy, p a t i e n c e,
and a healthy sense of humor. There are no ordinary moments - even if you're dealing with something that
you've dealt with a thousand times. You may wear many hats while on the job: Counselor, Cook, Coach,
Housekeeper, Entertainer, Wingman, Physical Therapist, Nurse, Taxi, Nutritional Advisor, Cheerleader,
Fashion Consultant, Pharmacist, Social Etiquette Supervisor, Bodyguard, Financial Advisor, Referee,
Voice of Reason, Confidant... When people ask me what I do, I tell them: Everything!
... Not really, but that seemed like a good note to end on.
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